Support
Need help with the Mardi Gras app? Find quick answers below, or send us a request and we'll get back to you by email.
Quick answers
How do I sign in to the app?
Open the app and tap 'Log in'. You can sign in with Facebook, or with the email and password you registered with. New here? Tap 'Create one' on the log-in screen to register.
I've forgotten my password — what do I do?
On the log-in screen, tap 'Forgot password?' and enter your email address. We'll send you a link to set a new password.
How do I delete my account?
You can delete your account at any time from the app: go to My Profile and choose 'Delete account'. This permanently removes your account and personal data. You can also request deletion by sending us a request below.
Where can I see my booking?
Sign in with the same email address you used to book, then open My Account — your bookings, tickets and loyalty rewards are all there.
The app won't load or keeps crashing
Make sure you're on the latest version of the app, then close and reopen it. If the problem continues, send us a request below and include your device model so we can look into it.